If for any reason you are not happy with your product, please contact us immediately. Our customer support team can provide replacement products, track your order or provide a full refund if there has been a service issue.
Please email our support department on innatechlimited@gmail.com with your request, and include your:
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Our team will respond within 48 hours and provide a full resolution to your problem.
My order hasn't arrived, what do I do?
We are more than happy to reship your product at our expense, or provide you with a refund if your order has not arrived, arrived damaged, or you are not satisfied with the quality of the product. You may apply for a refund by contacting our Customer Support Team on innatechlimited@gmail.com
I didn't receive a confirmation email when I purchased my product
A sales confirmation / receipt email is issued immediately following your approved purchase. A valid email address must be entered with your purchase in order to receive this email receipt confirming your order. Please ensure you check your spam/junk email folder if you have this filter activated on your inbox. If you feel that you have not entered your email correctly, or would like to have this information re-sent, please contact our customer support directly.
I double clicked when submitting the payment, will I be billed twice?
No, our payment provider prevents the payment from being charged twice when purchasing products
Where can I find my order reference number?
When you purchase a product from us, you are issued a confirmation email with your transaction details. Please refer to this email for your order reference number.
Will I ever be billed again?
No. We do not support any merchants who operate membership programs or recurring billing. The only way you will ever be billed again is if you make another, separate purchase from one of our members sites in the future.